Support Hub

Hardware Help Center

Use this hub to find quick how-to answers for door hardware, cabinet hardware, commercial hardware, and smart locks. If you’re stuck, contact us and we’ll help you identify the right parts and get them installed.

Start with our step-by-step guides

Door Hardware: Keyed vs Privacy vs Passage
Choose the right door lock function by room and shop the correct levers/knobs.
Cabinet Pulls: How to Choose Center-to-Center
Measure hole spacing (CTC) correctly and avoid drilling new holes.
Commercial Door Compliance: ADA & Fire Code Basics
Understand common compliance requirements and what hardware is typically involved.
Smart Home Locks: Quick Start Guide
Install a keypad deadbolt, pair the app, add codes, and troubleshoot common issues.

Door hardware install & troubleshooting

How to choose the right function: keyed entry vs privacy vs passage vs dummy
What to check before ordering: backset, door thickness, and bore hole size
Latch won’t catch? check strike alignment and door sag
Door won’t stay shut? confirm latch orientation and strike depth
Deadbolt sticks: check alignment and frame binding

Cabinet hardware install & measuring

Center-to-center spacing: measure hole-to-hole correctly
Replacing pulls: match existing holes to avoid patching
New installs: use a drilling template for consistent placement
Holes don’t match? consider a longer pull or a backplate

Smart lock setup & troubleshooting

Install basics: confirm door prep and bolt alignment
Pairing: Bluetooth first; Wi-Fi may require a hub/bridge
Keypad issues: replace batteries and re-add user codes
Calibration fails: check door alignment and strike engagement

Commercial hardware basics

Fire-rated openings: commonly need self-closing + self-latching
Exit doors: may require panic/exit devices depending on application
Closers: adjustment affects latching and performance

Need help fast?
If you can share a quick photo of your door/cabinet and the measurement you took, we can help you find the right fit. Contact us.